Download: Digital transformation of customer service

Download this research to find out how digitisation of customer experiences can bring wide-ranging benefits to organisations.

Going digital can speed up the innovation and development of new products and services, extend the reach of organisations and improve processes, management decisions and strategy.

However, this research by Oracle and the CCA reveals that only 5% of customer service professionals have fully embraced digital technologies for their workforce.

Download the research to find out how digital transformation is being realised within today’s customer-focused organisations, including:

  • How businesses are embracing a digital strategy
  • Making the case for investment
  • Consumer preferences for how they wish to be contacted
  • Expert recommendations from customer service experts

Download your copy of the research by filling in the short form.