Download: The Customer Experience Blueprint


cx-report-frontThis report looks at how businesses are keeping pace with rising customer expectations and the pressure it puts them under.

To help make sense of these challenges we have worked with digital service design agency Friday, using the structure of their digital maturity model to assess how marketers and customer service professionals are responding to these pressures.

The following report summarises the findings of the survey and highlights some recommended actions for organisations seeking to reinvent their customer experience – and reinvent themselves in order to deliver it.

Download the report for free today.